Patient care, done better.For health systems, telemedicine companies, and white-label telehealth brands.
Narith runs the non-clinical half of patient care, live in 30 days.
- 25% reduction in cost per contact
- Reinvest the savings into CAC
- Improve LTV through exceptional patient care.
Built on a decade running operations at scale
Our clients
Services
Start with one queue, or take the whole layer.
Each ships with written workflows, escalation rules, and a QA rubric your team signs off before we take a single contact.
Our approach
Lower CAC. Higher LTV.
Patients who get fast, reliable support stay longer, that's lifetime value going up. Patients who churn from bad support have to be replaced, that's your acquisition cost quietly climbing. Every dollar cut from cost-per-contact works in both directions.
Cost per contact, indexed to your month-0 baseline.
Written into your contract.
PHASE 1 · M0–3
Stabilise
Humans run every queue. Tag every contact, document the workflow, set the baseline. Nothing is automated until the SLA is being hit by people.
PHASE 2 · M3–9
Intelligent automation
Top contact drivers deflected before a patient care expert: order status, tracking, refill timing, portal resets. Agent-assist cuts handle time on the rest.
PHASE 3 · M9+
GenAI transformation
AI drafts, summarises, triages by urgency and pre-fills EHR notes; patient care experts supervise and own exceptions. Same volume, fewer billed hours.
View as a table
| Month | Index | Change |
|---|---|---|
| Month 0 | 100% | — |
| M3 | 98% | −2% |
| M9 | 85% | −15% |
| Month 12 | 75% | −25% |
Onboarding
Live in 30 days.
-
Day 0–2
Scope & BAA
Volume review, channel mix, PHI boundaries signed before we see any data.
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Day 2–14
Workflow build & hiring
Runbook, escalation tree, QA rubric, approved in writing.
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Day 15–28
Train & shadow
Named patient care experts trained, then shadowing live contacts.
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Day 28–30
Go live
Cutover, daily QA calibration, weekly scorecard from there.
Client references
From the teams running this with us.
"Narith has been a valued BPO support partner to OpenLoop and has become our preferred one. When we needed to scale our patient care function quickly, they moved at our pace and found solutions we hadn't considered. Their attention to detail is exceptional, and their leadership team stays personally involved. What sets them apart is that they keep looking for ways to improve our operations, even when that means less work for them. That kind of honesty is rare, and it's why we trust them."
"Team Narith lives up to their word. We started out small with them a couple of years ago, with their promise to improve and optimize our back-office support lines of business; 2 years on, we've doubled in size. Their expertise in process reengineering and optimization has streamlined our workflows and significantly reduced our turnaround times."
Our latest product
No more chasing no-shows. Here's the system that replaced it.
Caper AI, built by Narith, watches every telehealth visit end to end, catching doctor and patient no-shows the moment they happen, no manual coordination required. Reminders adapt in real time to what's actually happening in the visit, and every visit rolls up into a live picture of provider reliability and trends for your team.
The problem, in numbers
FAQ
The questions that come up first.
Mumbai, Noida and Bengaluru. You choose the mix per queue.
Before scoping. It is step one of day zero.
Triaged against your protocol, escalated within the agreed SLA and documented. Patient care experts never give clinical advice.
That is the recommended path. You get a scorecard inside 30 days.
Month-to-month after a 90-day initial term. No lock-in. You keep the runbooks and QA rubrics on exit.
Response and resolution targets are set by the SLA agreed with each client at scoping. Typically that means 80% of calls answered within 20 seconds, and a first response on email within 4 hours.
Scaling is our forte, it's what we're known for. We onboard up to 200 patient care experts per month, so volume increases don't wait on hiring.
Very common, and we encourage it. We're happy to run alongside another vendor, and if it's useful, we're glad to prove our capability in a champion-challenger setup.
Book a 30-minute scoping call.
Prefer to reach us directly?