2020
Founded
A business process management company offering consulting, customer experience, finance and accounting, and HR operations across banking, insurance, travel and startups.
About
Healthcare expertise. AI-led patient care. Outcomes assured.
Narith started as a customer experience management company with a twist. Our focus was always to give every customer a safe landing first. Then, over time, we add value by running their operations better, and by running them differently with technology and GenAI.
We still run like a startup. Our founders are hands-on in daily operations, we adapt quickly when your needs change, and we sweat the small details others miss. What's changed is our focus: healthcare. We power patient support for healthcare brands, white-labeled telehealth platforms, health systems, and providers.
6years, one focus
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2021
Noida, India facility opens
Our first delivery centre in India, run with a partner.
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2023
Bengaluru, India technology hub opens
A dedicated home for the technology behind our operations.
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2024
HIPAA compliant
Our people, processes and systems meet HIPAA requirements for handling patient data.
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2025
First healthcare client, and Mumbai opens
We begin supporting patients, and open our Mumbai, India facility with a partner.
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2026
Healthcare first
Our focus is now patient support for healthcare brands and white-label telemedicine platforms.
How we work
Four things we hold ourselves to.
Stabilise before we automate.
People run every queue first. We document the workflow and hit the service levels by hand before any automation goes in. Then we improve the workflow, then we automate it.
Your name, never ours.
Our teams work in your systems, follow your clinical protocol and write in your brand's voice. Your patients never hear the name Narith.
Cheaper every quarter.
Most outsourcing firms bill by the hour, so they have no reason to automate. We plan for your cost per contact to fall and review it with you each quarter.
Numbers, not adjectives.
We publish our service levels, response times and QA scores so you can check our work before you sign.
Where we work
Four global hubs, cover around the clock.
Atlanta, GAHQ
101 Villanueva Road, Woodstock, GA
Partner facilityIndia
Mumbai
Damji Shamji Corporate Square, Wing B, Ghatkopar East, Mumbai 400075
Partner facilityIndia
Noida
Green Boulevard, Tower C, Sector 62, Noida, Uttar Pradesh 201309
Technology hubIndia
Bengaluru
Leadership
Founder-led, hands-on.
Neil Thakkar
Co-Founder & CEO
A trustworthy leader with vast experience in connecting business strategy and organizational vision. Competent in analyzing overall process performance, identifying opportunities for improvement, and implementing suitable customer satisfaction measurements.
Vikrant Redhu
Co-Founder & Head of Sales
26 years of experience in running BPO operations across Asia, USA, Europe and LATAM. Focused on sales and client engagement, helping companies realize their true potential by bringing industry solutions to solve everyday challenges.
In their words
"Narith has been a valued BPO support partner to OpenLoop and has become our preferred one. When we needed to scale our patient care function quickly, they moved at our pace and found solutions we hadn't considered. Their attention to detail is exceptional, and their leadership team stays personally involved. What sets them apart is that they keep looking for ways to improve our operations, even when that means less work for them. That kind of honesty is rare, and it's why we trust them."
Adrian Greystoke
Chief Customer Officer, OpenLoop Healthcare
Beyond healthcare
We still run operations for banking, insurance, travel and startup clients.
That work built the scale, the processes and the QA discipline our healthcare teams rely on. Past and current clients include Quikr, Cuemath, Cleartrip and LCF.
Banking
Insurance
Travel
Startups
Next step
Thirty minutes with an ops lead, not a salesperson.
You'll leave with a staffing estimate, a service-level proposal and a written outline of your workflow.