Real-time visibility into every visit, without adding to headcount.
Caper AI monitors every scheduled visit in real time. The moment a doctor or patient is late or missing, it steps in automatically: reminders, escalation, rebooking, and a permanent record, so your team never has to chase it down by hand.
Provider no-shows in telehealth are routine, not exceptional. In roughly 25% of appointments the doctor joins late or never joins. Today the only fix is a person chasing them.
The patient waits alone. No one on your side knows yet.
≈25% of appointmentsA coordinator calls, texts, then rebuilds the calendar by hand.
Entirely manual todayThe same providers miss again and again. Nothing logs it.
No accountabilityThey wait, unsure anything is happening, and blame the platform.
Patient trust erodesManual coordination costs about 2× more per task than automation. Source: CAQH 2023 Index.
Of appointments where the provider is late or absent.
Revenue a provider loses when a scheduled visit doesn't happen.
Source: Curogram, 2026Research on missed visits focuses almost entirely on patients who don't show. What doctor no-shows cost telehealth platforms remains largely undocumented, one of the industry's most overlooked problems.
It reminds both sides, catches a missing doctor within minutes, and escalates straight to them. No-shows trigger a patient reschedule link automatically, and every miss is logged against the provider.
Both the doctor and the patient get an automated SMS before the visit, so it's on everyone's radar.
Minutes after the visit is due, the system checks who's actually in the room. A missing doctor or patient is caught right away, not when a complaint lands.
The moment the doctor is missing, Caper chases them directly. Escalating messages, no coordinator on the phone.
If the doctor never appears, the patient gets a reschedule link straight away, with no calendar rebuilt by hand.
Every visit logs one data point per provider: did they join, and how late. That builds a reliability record over time.
Patient satisfaction is recorded after each visit and surfaced on the dashboard. Tracked, not guessed at.
Every visit becomes a full record. Join times, lateness, outcome, and patient rating, logged automatically. Within weeks that's a ranked, defensible view of provider behavior across your network, evidence you can't produce today.
Send high-value appointments to doctors who show up.
Address chronic lateness with a record, not a hunch.
Renew, price, and prioritise based on actual behaviour.